This privacy policy describes how northern-coffee.ca (the “site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase on the site.
Contact
The person responsible for personal information is the General Manager.
After reviewing this policy, if you have additional questions, require more information about our privacy practices, or wish to file a complaint, please contact us by email at info@northern-coffee.ca or by mail using the details provided below:
Northern-Coffee, 2371 rue Roy, Sherbrooke QC J1K 1B9, Canada.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information about an identifiable individual (including the information below) as “personal information.” See the list below for more details on the personal information we collect and why.
Device Information
- Purpose of collection: To accurately load the site for you and perform analyses on site usage to optimize our site.
- Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Shared with our subcontractor WordPress.
- Personal information collected: Web browser version, IP address, timezone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
Order Information
- Purpose of collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
- Disclosure for business purposes: Shared with our processor WooCommerce and Shipstation, our shipping solution.
- Personal information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WooCommerce to power our online store. You can learn more about how WooCommerce uses your personal information here: https://automattic.com/privacy/.
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which you can learn about on the Network Advertising Initiative (“NAI”) educational page here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Moreover, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use various different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or move from one page to another. Cookies also provide information on how people use the website, for example, whether it is their first visit or if they are frequent visitors.
The length of time a cookie stays on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, see your browser’s help file or such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As mentioned above, if you wish to file a complaint, please contact us by email or by mail using the contact details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the competent data protection authority.
Protection of Personal Information
If you have a question, concern, or complaint about the processing of your personal information, you can contact the Personal Information Protection Officer by email at info@northern-coffee.ca. Please include your name and contact details, the nature of your request, the name of the service or person you have previously communicated with, and any relevant information.
Last updated: April 9, 2024.